ADSL Residential/Small Business Service

ADSL Residential/ Small Business Service	Monthly Cost	Description
Residential Standard (256k) Compatible with any Qwest DSL line, this package gives you speeds up to 256kbps.	$19.95	High Speed, always on email and web browsing for residential use, home network, or SOHO. No dialing. Instant access. Includes 10GB total data transfer per month.
Residential Deluxe (1.5Mb) Compatible with any Qwest DSL line, this package gives you speeds up to 1.5Mbps.	$25.00	High Speed, always on email and web browsing for residential use, home network, or SOHO. No dialing. Instant access. Includes 20GB total data transfer per month.
Residential Premier (3-7Mb) Compatible with any Qwest DSL line, this package gives you speeds up to 3-7Mbps. Speed may vary due to line and/or environmental conditions.	$50.00	Superior Bandwidth, no dialing, instant access. Always on email and web browsing, on-line gaming, and remote LAN access for home networks or SOHO. Includes 20GB total data transfer per month.
Data Transfer Boost (optional)	$10.00 per additional GB	Get an additional GB added to your total data transfer whenever you need it, automatically.

Note: costs do not include additional Qwest fees for use of the physical DSL line.

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DSL Business Service
Business users should be aware however that there are great differences between DSL service and Point to Point dedicated lines (T1, Frame Relay, etc).

Most significant are covered by the terms SLA and MTTR:

• SLA (Service Level Agreement) - This is your guarantee of service quality. Typical measures are latency, or response time (measured in ping delay) and packet delivery. Latency on IP traffic causes delays in delivery or retransmission of segments of data, and may vary throughout the day. On the Qwest Network there are no guarantees on latency, and performance will vary greatly throughout the day.
• MTTR (Mean Time to Repair) - This is the biggest challenge to DSL, MTTR requirements. Qwest has a target goal of (and typically meets) a maximum restoration time of 4 hours for a point to point dedicated line failure. DSL service (regardless of provider) has an MTTR of 24 hours. Outages on individual lines are treated with the same level of urgency as a phone line outage.

Another significant difference are differences in upstream/downstream bandwidth. ADSL is Asnchronous, so that the download speed is great, while the upload speed can be a fraction of the download speed. Point to point circuits are Synchronous, ie: speed is the same both directions.

Still, we've done our best to ensure your connection with us through Qwest is the best you can get in the state. Our connection to Qwest is via a dedicated DS3, transported to us from Qwest via our own SONET OC3. That in turn connects to two diverse upstream providers using BGP routing protocol. We never oversell or oversubscribe our connections or bandwidth.

ADSL Business Service Pricing

ADSL Business Service (Qwest DSL Line Service)	CSD Cost	Qwest Line Cost	Total Monthly Cost	Description
256 Kbps (Qwest - Pro Deluxe)	$175.00	$55.00	$230.00	Always on email and web browsing for small business or residential use.
512 Kbps (Qwest - Pro 640)	$295.00	$66.00	$361.00	Remote LAN access Always on email and web browsing High bandwidth e-commerce and video-conferencing applications
768 kbps (Qwest - DSL Pro 1Mbps)	$395.00	$88.00	$483.00	Remote LAN access Web browsing for businesses Supports large file transfer and web hosting

What is the difference? Business customers have Fixed IP addresses, monitoring and bandwidth guarantees with direct routes to the Internet backbone. Residential/small business customers will have dynamically allocated IPs by default, no monitoring and no bandwidth guarantees (just like any other provider). Residential users may also be routed via a proxy gateway that stores locally cached versions of the most popular sites on the internet. This greatly speeds up access to those sites, but also serves to reduce bandwidth load on our upstream connections.